How can we help?

Creating an account is quick and easy:

• Click Sign Up on the homepage
• Enter your name, email, and create a password
• Or use Sign in with Google for one-click registration
• You'll get a 14-day free trial with full access to all features

No credit card required to start your trial!

BinaryTV works with a wide range of devices:

• Amazon Fire TV Stick - All generations (Lite, 4K, 4K Max)
• Fire TV Cube - All versions
• Android TV - Smart TVs with built-in Android TV
• Google TV - Chromecast with Google TV and compatible devices
• Android Tablets/Phones - Any Android 7.0+ device
• Android TV Boxes - NVIDIA Shield, Xiaomi Mi Box, etc.

The most cost-effective option is the Amazon Fire TV Stick - starting at around $25!

For Fire TV:

• Search for "BinaryTV" or "GLO TV" in the Amazon App Store
• Or sideload the APK using the Downloader app

For Android TV / Google TV:

• Search in the Google Play Store for "BinaryTV"
• Or sideload using a file manager app

Pairing your device:

• Open the app and note the 6-digit pairing code
• In your dashboard, go to Devices → Add Device
• Enter the pairing code and give your device a name
• Done! Your device is now connected

1. Install the BinaryTV app on your Fire TV or Android device
2. Launch the app - you'll see a 6-digit pairing code on screen
3. Log into your BinaryTV dashboard
4. Navigate to Screens → Devices
5. Click Add Device
6. Enter the pairing code and a friendly name (e.g., "Lobby TV")
7. Click Register Device

The device will automatically connect and start playing your assigned playlist!

If your device shows offline status, try these steps:

• Check internet connection: Ensure the device is connected to WiFi
• Restart the app: Force close and reopen the BinaryTV app
• Restart the device: Unplug, wait 30 seconds, and plug back in
• Check firewall: Ensure your network allows outbound HTTPS connections
• Re-pair if needed: Delete the device from dashboard and pair again

Devices ping our servers every 60 seconds, so status updates within a minute of coming online.

Yes! BinaryTV is designed for multi-screen deployments:

• Starter Plan: Up to 3 devices
• Professional Plan: Up to 10 devices
• Enterprise Plan: Up to 50 devices

Each device can play different playlists or the same content - it's completely flexible. You can also assign different schedules to different devices.

There are two ways to assign content to devices:

Method 1: Direct Assignment

• Go to Screens → Devices
• Click the Edit button on your device
• Select a playlist from the dropdown
• Save changes - content updates instantly!

Method 2: Using Schedules

• Go to Screens → Schedules
• Create a schedule with specific days/times
• Assign playlists to time slots
• Link the schedule to your device

BinaryTV supports the most common media formats:

Video Formats:

• MP4 (recommended - best compatibility)
• MOV
• AVI
• MKV
• WebM

Image Formats:

• JPG / JPEG
• PNG
• GIF (animated supported)
• WebP

Recommended specs: 1920x1080 (Full HD) or 3840x2160 (4K) resolution, H.264 codec for videos.

Creating playlists is simple:

1. First, upload your media in Content → Media Library
2. Go to Content → Playlists
3. Click Create Playlist
4. Give your playlist a name
5. Click Add Media to select items from your library
6. Set the duration for each image (videos play full length)
7. Drag items to reorder them
8. Save your playlist

Your playlist is now ready to assign to devices!

• Videos: Up to 2GB per file
• Images: Up to 50MB per file

Storage limits by plan:

• Starter: 5GB total storage
• Professional: 20GB total storage
• Enterprise: 100GB total storage

You can check your storage usage in the dashboard. If you need more storage, consider upgrading your plan.

Content updates are nearly instant! Here's the typical timeline:

• Playlist assignment: 5-30 seconds
• New media in existing playlist: Updates on next playlist loop
• Schedule changes: Take effect at next scheduled time

Devices check for updates regularly. For immediate updates, you can use the Refresh button in the Devices page to push changes instantly.

Schedules let you automate what plays and when:

• Day-based: Different content for different days of the week
• Time-based: Morning content, afternoon content, evening content
• Date-based: Special content for holidays or events

For example, a restaurant could show:

• Breakfast menu: 6am - 11am
• Lunch specials: 11am - 3pm
• Dinner menu: 3pm - 10pm
• Closed message: 10pm - 6am

Absolutely! Each device can have its own schedule or share schedules with other devices.

Example setup for a retail store:

• Window Display: Promotional content schedule
• Checkout Area: Quick tips and upsell schedule
• Break Room: Employee announcements schedule

Create as many schedules as you need and assign them to the appropriate devices.

If there's no active schedule for a time period, the device will:

1. Play the default playlist assigned to the device
2. If no default playlist, show the BinaryTV logo/screensaver

Pro tip: Always set a default playlist on your devices as a fallback. This ensures your screens are never blank!

We offer three plans to fit different needs:

Starter - $29/month

• 3 Devices
• 2 Users
• 5GB Storage
• Email Support

Professional - $79/month

• 10 Devices
• 5 Users
• 20GB Storage
• Priority Support
• Analytics

Enterprise - $199/month

• 50 Devices
• 20 Users
• 100GB Storage
• 24/7 Support
• Advanced Analytics
• Custom Branding

Save 2 months with annual billing! View full details on our Pricing page.

Every new account gets a 14-day free trial with:

• Full access to all features
• 3 devices included
• 5GB storage
• No credit card required to start

At the end of your trial, simply choose a plan to continue. Your content and settings are preserved!

Yes, you can change your plan at any time:

• Upgrades: Take effect immediately, prorated for the billing period
• Downgrades: Take effect at the next billing cycle

To change your plan, go to Account → Subscription in your dashboard.

Note: When downgrading, ensure you're within the new plan's limits (devices, users, storage) before the change takes effect.

We accept:

• All major credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards
• Digital wallets (Apple Pay, Google Pay) where supported

Payments are processed securely through Square. We never store your full card details on our servers.

Minimum requirements:

• Initial download: 5+ Mbps recommended for smooth content sync
• Ongoing playback: Content is cached locally, so minimal bandwidth needed
• For 4K content: 25+ Mbps for initial download

Important: Once content is downloaded to the device, it plays from local storage. Your screens will continue working even if internet connection is temporarily lost!

Yes! BinaryTV caches content locally on each device:

• Content is downloaded when first assigned
• Playback continues even if internet is disconnected
• Device will sync updates when connection is restored

This ensures your displays keep running smoothly even during network outages.

To secure your account with 2FA:

1. Go to Account → Profile
2. Scroll to Two-Factor Authentication
3. Click Enable 2FA
4. Scan the QR code with an authenticator app (Google Authenticator, Microsoft Authenticator, Authy, etc.)
5. Enter the 6-digit code to verify
6. Save your backup codes in a secure location

Once enabled, you'll need to enter a code from your authenticator app each time you log in.

If videos aren't playing smoothly, try these troubleshooting steps:

Check the video format:

• Use MP4 format with H.264 codec (most compatible)
• Keep resolution at 1080p or 4K
• Avoid unusual codecs like HEVC on older devices

Check the device:

• Ensure device has enough storage space
• Restart the device if it's been running for a long time
• Check for app updates

Re-encode your video:
Use a tool like HandBrake to convert to MP4/H.264 format for best compatibility.

To invite team members:

1. Go to Account → Users
2. Click Invite User
3. Enter their email address
4. Select their role:
   • Admin: Full access to all features
   • Manager: Can manage content and devices
   • Viewer: View-only access
5. They'll receive an email invitation to join

User limits depend on your plan (2-20 users).